Delivery
For plumbing, HVAC, or EV charger products purchased with installation, an Enercare professional will bring your products to the address you used to complete your order. For electrical fixtures (e.g., smart dimmer kit) purchased with installation, your product will be shipped to your address, with a signature required on delivery. Please store the product in a secure location. An Enercare professional will arrive separately to perform the installation. If you are not present at the time of delivery and/or installation, any such acknowledgement may be signed by an adult person having care and control of the premises. By agreeing to the Purchase Terms , you appoint such person as your authorized agent for the purposes of signing any such acknowledgement.
Shipping
Orders typically ship within 2 business days. Most shipments arrive within 3-7 business days after the order is processed. Once shipped, you can expect to receive an email update with details on how to track your shipment.
Please note that we currently ship within Ontario only.
For exact delivery timeframes, refer to the checkout page.
Returns
We will accept a return request provided such request is made within 30 days of the order date with valid proof of purchase and provided such products are in their original packaging in unused condition. Please inspect your order upon receipt and contact us immediately if the product is damaged, defective, or if you’ve received the incorrect product. We do not offer free return shipping. Any costs incurred to return a product are your responsibility unless the product is damaged, defective, or you’ve received the incorrect product. To initiate a return, please fill out the form on the Support page. After a returned product is received, refunds will be issued to the original payment method within 10 business days.
All products with installation are final sale once installation is complete.
